CUSTOMER ASSURANCE

Refund & Return Policy

Effective Date: September 18, 2026 | 30-Day Money-Back Guarantee

At SERYG, we take great pride in the structural integrity, clean aesthetics, and craftsmanship of our minimalist carry goods and timepieces. If you are not completely satisfied with your purchase, we provide a direct, transparent 30-Day Return & Refund Policy.

Summary of Terms
  • Window: 30 calendar days from the date of physical parcel delivery.
  • Condition: Unworn, undamaged, in original packaging with all protective films and tags intact.
  • Notification Channel: Send return requests directly to win9394cc@outlook.com.
  • Processing Time: Refunds are issued within 3 to 5 business days following warehouse verification.
SECTION 01

Return Eligibility

Items eligible for refund must satisfy the following conditions:

  • Watches: Must remain unworn with protective dial films in place, free of scratches or strap crease marks.
  • Bags: Must be clean, unused, free of stains or odors, and include all original dust bags and internal dividers.
SECTION 02

How to Initiate a Return

  1. Send an email to win9394cc@outlook.com referencing your order number.
  2. Receive return authorization and warehouse routing instructions within 24 hours.
  3. Dispatch the return using a trackable courier service.
  4. Upon warehouse reception and inspection, your refund is credited back to your original payment method.
SECTION 03

Damaged or Defective Items

If an item arrives damaged or displays manufacturing flaws, report it within 48 hours of delivery to win9394cc@outlook.com. We will immediately provide a complimentary replacement or a full refund.

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